The answers for the worksheet are to be found in the presentation. I have the presentation on the MLE so pupils can scroll view it at their own pace. Good for introductory lesson at start of course. Aimed at pupils doing L2 BTEC Business Extended Certificate - 2010 spec.

A quick presentation to start off Unit 6.

Worksheet based on business story currently in the news. I use for homework, but works equally well for classwork and cover work. Sheet is one in a series - you can search for others. [moved from my other profile which I've now deleted - NB: this news story dates from late 2009, but you may want to adapt & update!]

Worksheet (print back-to-back) to accompany Channel 4 TV programme focussing on customer service.

Worksheet (print back-to-back) to accompany Channel 4 TV programme aired on 9th February focussing on customer service & estate agents. Record it while you can from 4OD.

Worksheet (print back-to-back) to accompany Channel 4 TV programme aired on 2nd February 2011 focussing on customer service.